Christine is really taking the piss with my deposit from Avon Close. She has not returned it because she believes that I still have the keys, even though these were posted on the 27th April via Royal Mail's recorded delivery. In that time period, Royal Mail have confirmed to me that the likelihood is the keys have been lost in a sorting office. I cannot see how it could in any way be my fault that she does not have the keys. I haven't yet ruled out the possibility of pursuing compensation from Royal Mail.
Since she hasn't returned my deposit in full, I have had little option except to use the ADR (Alternative Dispute Resolution) service from the DPS. I believe that I have excellent documented evidence which will ultimately result in a decision in my favour. I have also drawn up a summary of communications which will neatly correlate with all the correspondence I have ever sent her, whilst simultaneously highlighting how long it has taken her to respond to each of my points.
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