Okay, well finally my DPS case is being processed through the ADR service. This apparently involves outsourcing the actual case to an external, legally-trained company on behalf of the DPS. This company makes a decision on the available evidence (which I must say, should work in my favour as I have ample documentation to prove everything) and then notifies the DPS, which in turn notifies me.
It turns out that Christine is claiming a ridiculous series of amounts of money from me; £196 to replace the locks at Avon Close, along with sets of new keys? I cannot believe how many times I have to repeat my statement to her that Royal Mail lost the damn keys, not myself, and that the keys were processed through their recorded delivery system, which means that I have written and online proof of postage, which can be easily verified by the external company.
She is also claiming in excess of £300 for 'water damage to the lounge ceiling due to usage of the shower'. Seeing as she was in Africa at the time it is rather interesting how she aims to provide any sort of hard evidence that I was exclusively to blame for this so-called 'damage', particularly as all occupants of Avon Close were using the shower facilities at the time. It is not unreasonable to expect people to wash themselves at least daily.
She claims an undisclosed figure for 'failing to provide a forwarding address for correspondence', and yet she has not even asked me for one in the time that she was in the country. Beside that point, virtually every communication I have had with her to date has been via email, so why is a forwarding address necessary?
I have to say that if this is her basis for contesting my claims to the adjudication service, I remain hopeful and confident of a favourable outcome.
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